Returns & Exchanges
At Deus Ex Machina, we want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags remain attached and the product is in its original, unwashed condition.
Label and Ship
Print your prepaid shipping label from the portal, affix it to the outside of your package, and drop it off at any authorized courier location.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing